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They didn't board by zones and it was a free for all. The 16 hour flight was the most excruciating experience of my life and the seats were TINY... with no leg space and my feet were swollen immediately. The food was so bad it was inedible.

Moved seats, didn't accommodate requests to change seats even though other seats were available.

Check in desk people constrained by fear. Obvious typo on Uganda visa, even though approved, caused loss of flight. Something is definitely wrong with this system.

Wore experience due to delay and took me 3 days to reach my destination.

INDIGO connection is extremely bad.. will never book QATAR flight with Indigo connection.. I spend more money on Qatar flight to get better service but Indigo connection is worst than local flights

In spite of placing requests for vegetarian food, I didn’t get it because they ran out of stock. According to crew, only fixed number of vegetarian orders will be carried. Typically, they should have checked and served those who had specifically requested. I was one of those to get the food last.

It was an American Airline flight from Doha to Philadelphia. AA121 November 6, 2023. One heavy set female flight attendant was rude. She just tossed our wraps on our tray. I saw her busy with her cell phone in the back while the restrooms were all filthy. She was obviously not happy with her job or just lazy. My husband used the restroom even before the plane took off in Doha and it was already smelling of urine. There was hair on the box of our wrap. Good thing our wrap was inside a box! The hair was consistent with the hair of one of the flight attendants. Flight attendants should have their hair up.

No attention paid to passengers asking for simple things such as water. Only 2 meals throughout a 16-hour flight. Crew Needs to pay better attention to flight attendant call buttons.

I didn’t expect American Airlines. I excepted QTAR AIR LINES. From KAYAK we are booking so in the kayak site it showed qathar air lines but operating American Airlines. I don’t like .

Flight delayed by an hoir or more. Food service is slow. Also, the crew is not following up on orders. Travelled in business class and was a platinum member, but still didn't receive the expected service .